Zoho Support Services and AMC — 24x7 Help After Go-Live
Zoho support services from Infobyd keep your Zoho apps running well after setup. Our client support runs 24x7. We fix issues, make small changes, add users, update reports and help your team whenever they get stuck. We are a Zoho Advanced Partner, and we support systems we built as well as systems set up by others.
Infobyd Software Solutions is a Zoho Advanced Partner based in India that offers ongoing Zoho support and AMC (annual maintenance contract) plans. Our client support is available 24x7. We handle fixes, small changes, user management, automation checks and refresher training for Zoho CRM, Zoho One, Zoho Creator, Zoho Books and other Zoho apps, for businesses in India and abroad.
- 4.3 on Google (74 reviews)
- 4.8 on Zoho Partner Directory
Why choose Infobyd as your Zoho partner
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Zoho Advanced Partner certified in Zoho CRM, Creator and Marketing Automation.
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1240+ clients served since 2016, in India and abroad.
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Since 2012 our CEO has worked with Zoho since 2012.
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4.3 Google rating from 74 reviews in Indore.
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Indore and Patna offices, with online support across India and abroad.
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24x7 support for clients after go-live.
When do you need Zoho support?
You need support when Zoho is part of daily work and you do not have a full-time Zoho admin. Three signs:
Small problems stay open
A report is wrong or an automation stopped, and nobody knows how to fix it.
Your business keeps changing
New products, new staff, new price rules or a new branch mean Zoho must change too.
Your team is not using the full system
New joiners were never trained, and old habits like Excel are coming back.
What our Zoho support covers
Issue fixing
Broken workflows, wrong calculations, sync errors and access problems
Small changes
New fields, layouts, email templates, report changes and workflow updates
User management
Adding and removing users, roles and access rights
Integration checks
Making sure your connected tools keep working.
Zoho integrationsCustom code upkeep
Fixing and updating Deluge (Zoho's scripting language) functions
Zoho updates
Explaining new Zoho features that matter to you, and adjusting your setup when needed
Training
Refresher and new-joiner sessions in simple language.
Zoho trainingLicence help
Renewal reminders and user reviews.
Zoho licensingHow support works
Every request follows the same five steps, so nothing is lost and every change is written down.
You raise a request
You raise a request by email, phone or WhatsApp. Our client support is available 24x7.
- Use the channel you like: email, phone or WhatsApp
- Tell us what is wrong or what you want changed
- Add a screenshot if you can, so we see what you see
- Raise it at any time, 24x7
You get: one team to ask for help, at any time.
We log it and confirm
We log your request and confirm what the problem is. We respond within 30 minutes to 1 hour.
- Request logged
- Problem confirmed with you
- Reply within 30 minutes to 1 hour
You get: a quick reply and a clear note of the problem.
We fix or change it
We fix the issue or make the change, and test it. The time to fix depends on the issue.
- Fixes, such as a broken workflow
- Small changes, such as a new field or report
- New users and access rights
- Tested before we close it
You get: the fix or change, tested.
We tell you it is done
We tell you it is done, with a short note of what changed.
- A short note of what changed
- You check it in your system
- Refresher training if your team needs it
You get: a clear update in simple words.
We keep a record
We keep a record of all changes, so your system stays documented.
- Every change recorded
- Regular checks on automations and integrations
- One team that knows your setup
- AMC team: two developers, a tester and one point of contact
You get: a documented system and a team that knows it. Want a full check of your setup? See our Zoho audit.
Support plans: pay as you go or AMC
Pick the plan that fits how often you need help. With both plans you get our 24x7 client support and a reply within 30 minutes to 1 hour.
Pay as you go
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Best for Businesses that need help now and then
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What it covers One-off fixes, small changes and new users
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How you pay Only for the work you ask for
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Who helps you Our Zoho support team
AMC
annual maintenance contract-
Best for Businesses that change their Zoho setup often and want a partner on call all year
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What it covers Regular support, small changes and checks on automations and integrations
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How you pay Billed monthly, for a short or long term
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Who helps you A dedicated team: two developers (main and backup), a tester and one point of contact
Not sure which plan fits? We share a quote based on your apps, users and how much change you expect.
What you get
One team that knows your Zoho setup
24x7 client support
A record of every change made to your system
Regular checks on automations and integrations
Refresher training when your team needs it
Which Zoho apps do we support?
From. Click an app to learn more.
Support for a setup done by someone else
Many businesses come to us after their first partner is no longer available. You do not need to start again. We take over your current setup in three steps.
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1
Review
We check what exists, what is broken and what is not documented. See our Zoho audit and health check.
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2
Fix urgent items
We fix what stops your team from working first.
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3
Document the rest
We write down how your setup works, so support is smooth from then on.
Need bigger changes or a fresh start? See Zoho implementation.
Zoho support for businesses worldwide
Our support team looks after Zoho systems for clients in India and other countries. Because support is online, your location does not change the help you get.
Countries we serve
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IN
India Indore head office and Patna, with clients across the country.
- AE
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CA
Canada all provinces.
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ZA
South Africa Johannesburg, Cape Town and more.
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NZ
New Zealand Auckland, Wellington and more.
How we work across countries
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Your time zone
our client support runs 24x7, so a request raised in your working day reaches us, and we respond within 30 minutes to 1 hour.
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Your currency
we can bill in your currency, such as INR, USD, AED, CAD, ZAR or NZD.
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Your data centre
we work inside your Zoho account on whichever data centre it uses (India, US, Europe, Canada, Australia, UAE and more); we do not move your data out of it.
Our work, in our clients' words
Real case studies, client reviews and guides linked to this page.
Case studies
All case studiesMikky Publication Services
Challenge: Lead data sat in many systems and follow-ups were manual.
30% less manual work and 20% more lead conversions.
Read case study Trading · Madhya Pradesh, IndiaUnique The World of Computer
Challenge: Billing, expenses and GST were done by hand in sheets and paper ledgers.
70% less invoice time and 60% faster compliance reports.
Read case study Manufacturing · Madhya Pradesh, IndiaBuild Block Company
Challenge: Enquiries, quotes and follow-ups lived in spreadsheets, paper and phone calls.
One sales system with reminders and live pipeline reports.
Read case studyWhat our clients say
Copied as written on infobyd.com. See all clients
They are highly responsive, skilled at their jobs and very flexible in order to meet at the client's requirement.
They respond well to the queries and work in a time bound manner.
I highly recommend them to anyone using Zoho
They are very quick with their actions and get stuff done in time.
From our blog
All postsFrequently asked questions
What is a Zoho AMC?
A Zoho AMC is an annual maintenance contract with a Zoho partner. It covers Zoho maintenance services such as ongoing support, fixes, small changes and user help for a year, so you do not need a full-time Zoho admin.
Does Infobyd offer 24x7 Zoho support?
Yes. Our client support is available 24x7.
Can you support a Zoho system that another partner set up?
Yes. We first review your setup, fix urgent issues and document what exists. After that, we support it like our own.
Is Zoho's own support not enough?
Zoho's support helps with product questions and technical issues in the app. A partner like Infobyd supports your specific setup — your workflows, custom code, integrations and reports — and makes changes for you.
How much does Zoho support cost?
It depends on your apps, number of users and how many changes you expect. We share a quote after a short call.
Get a Zoho partner who stays with you
Looking for Zoho managed services in India or abroad? Tell us about your current Zoho setup. We will suggest the right support plan.
- Free first call with a Zoho consultant
- Clear plan and quote – no hidden surprises
- Zoho Advanced Partner · 1240+ clients served