Live chat
Talk to visitors in real time
Chat with people on your website or app. Your team can also use voice notes, audio calls and screen sharing, and bring in a colleague when needed.
Zoho app · setup by a Zoho Advanced Partner
Zoho SalesIQ Setup for Live Chat, Chatbots and Website Leads
Most website visitors leave without calling or filling a form. You never know who they were. Zoho SalesIQ shows you who is on your website, lets you chat with them live or through a chatbot, and sends every lead to your CRM. Infobyd handles the full Zoho SalesIQ setup for you.
Infobyd Software Solutions is a Zoho Advanced Partner in India, founded in 2016, with 1240+ clients served. We set up Zoho SalesIQ — live chat, Zobot chatbots, visitor tracking and messaging channels like WhatsApp — and connect it to Zoho CRM and Zoho Desk so no website lead is lost.
- 4.3 on Google (74 reviews)
- 4.8 on Zoho Partner Directory
Free plan
Free forever for 3 operators
- 100 chats a month
- 10,000 visitors a month
As listed on Zoho's pricing page. Zoho may change plans and limits.
Start free
Sign up through Infobyd, your Zoho partner, and get free setup advice.
Why Infobyd
Why choose Infobyd as your Zoho SalesIQ partner
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Zoho Advanced Partner an official Zoho partner.
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1240+ clients served since 2016, in India and abroad.
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Since 2012 our CEO has worked with Zoho since 2012.
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4.3 Google rating from 74 reviews in Indore.
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Indore and Patna offices, with online support across India and abroad.
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24x7 support for clients after go-live.
Is it for you?
Who needs Zoho SalesIQ?
SalesIQ is for businesses that get website traffic but too few enquiries. It fits you if:
Visitors leave your site without contacting you.
Good fitYour team cannot reply to website questions after office hours.
Good fitWebsite leads are copied by hand into your CRM, or never reach it.
Good fitYou do not know which pages or campaigns bring real buyers.
Good fit
Quick answer
Set up by a Zoho Advanced Partner
What is Zoho SalesIQ?
Zoho SalesIQ is live chat and chatbot software for your website and mobile app.
- It shows who is on your website right now and which pages they view.
- Your team can chat with visitors live, or a chatbot can reply at any time.
- Chats and visitor details can go straight into Zoho CRM or Zoho Desk.
What the software does
Key features of Zoho SalesIQ
These are the main things the Zoho SalesIQ software does. Next, we show what we set up for you.
Visitor tracking
Know who is on your site
See visitors live, with their location, pages viewed and time on site. Group them so your team sees the most important ones first.
Lead scoring
Find serious buyers
SalesIQ scores visitors by rules you set, such as traffic source, time on site, past visits and the page they are on.
Chatbots (Zobot and Answer Bot)
Reply any time
Build a bot with a no-code flow builder. Answer Bot replies from your help articles and notes questions it could not answer.
Messaging channels
One inbox for all chats
Bring WhatsApp, Instagram, Facebook Messenger, Telegram and other chats into one screen.
Reports and monitoring
Check chat quality
Daily and monthly reports by email, agent response times, and live chat monitoring for managers.
See the full feature list on Zoho's official SalesIQ features page.
Built-in AI
AI in Zoho SalesIQ (Zia)
Zia is Zoho's AI. In SalesIQ, it helps your bots understand visitors and helps your team reply faster.
AI features depend on your SalesIQ plan. We check what your account includes before we set them up.
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Smarter Answer Bot Zia helps the bot understand questions written in normal language.
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Visitor details Zia can find a visitor's company from their work email.
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Writing help A writing assistant helps your team polish chat replies.
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Chat summaries Short summaries of conversations in the mobile app.
Made in India. Made for the world.
Zoho SalesIQ for Indian businesses
SalesIQ helps Indian businesses turn website visits and WhatsApp messages into sales enquiries.
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WhatsApp enquiries next to website chats
Many Indian buyers prefer WhatsApp. SalesIQ shows WhatsApp chats in the same inbox as your website chats, and your team can follow up with approved WhatsApp templates.
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Visitors who write in another language
SalesIQ can translate a visitor's message as it arrives. Your team can then reply in the visitor's language.
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Chat enquiries saved in Zoho CRM or Bigin
Chats can reach Zoho CRM or Bigin, so your sales team does not copy website enquiries by hand.
Industries
Use cases
Manufacturing and B2B
A bot asks product, quantity and city, then sends a qualified lead to sales.
01
Real estate
Visitors pick a project and budget; the bot books a site visit.
02
Education and training
Answer course and fee questions after office hours and collect enquiries.
03
What we set up
What we set up in Zoho SalesIQ
Do you deliver to Bhopal?
Visitor · Pricing page
Yes, we do. Delivery takes 3–4 days.
Sales team · 2 min
Great, please share a quote.
Visitor
Offline hours: messages saved for next day
Widget setting
- 1 Visitor opens chat on your site
- 2 Your team replies in real time
- 3 Chat is saved with visitor details
Feature 1 of 7
Live chat widget
Matching your brand, on the right pages, with working hours and offline messages.
Hi! What product are you looking for?
Zobot
Corrugated boxes, 5,000 pieces
Visitor
Thanks! Which city should we deliver to?
Zobot
Lead sent to sales: Metro Works, Indore
Zobot
- 1 Bot greets the visitor
- 2 Asks product, quantity and city
- 3 Books a call with sales
Feature 2 of 7
Zobot chatbot
A no-code chatbot that greets visitors, asks qualifying questions, books meetings and answers common questions 24x7. Answer Bot can reply from your knowledge base.
| Visitor | Page now | Source | Visits |
|---|---|---|---|
| Sample Traders | Pricing | 4 | |
| Visitor 2041 | Home | 1 | |
| City Clinic | Contact us | Email campaign | 2 |
Hot visitor: 4th visit, on pricing page
- 1 Visitor lands on your website
- 2 SalesIQ shows pages and source
- 3 Team chats with the best ones
Feature 3 of 7
Visitor tracking
Website visitor tracking in Zoho SalesIQ shows which pages visitors view, where they came from and how often they return.
New chat
Topic: bulk order · Region: MP
Routing rule
If topic = sales and region = MP
Send to MP sales team
→ Assigned to MP sales
RS
Busy
PM
Available
AK
Away
- 1 New chat comes in
- 2 Rule checks topic and region
- 3 Right person gets the chat
Feature 4 of 7
Chat routing
Send each chat to the right team or person (sales, support, region).
WhatsApp
Instagram
Messenger
Telegram
CC
City Clinic
Chat via WhatsApp
Open
- Channel
- Phone
- +91 98XXX XXX10
- Topic
- Appointment software
- Assigned to
- Sales team
- Waiting
- 1 min
- 1 Customer writes on any app
- 2 All chats land in one inbox
- 3 Team replies from one screen
Feature 5 of 7
Messaging channels
Handle chats from WhatsApp, Instagram, Facebook Messenger and Telegram in one inbox (depends on your plan).
Website chat
Zobot
WhatsApp chat
MW
Metro Works
Lead created in Zoho CRM
New lead
- info@metroworks.example
- Phone
- +91 98XXX XXX10
- Pages seen
- Pricing, Contact
- Chat transcript
- Attached
- Lead source
- SalesIQ chat
- 1 Chat ends with visitor details
- 2 Lead is created in Zoho CRM
- 3 Support chats become Desk tickets
Answer Bot
Replied from help article
Answered
Visitor company
Found from work email
Enriched
Unanswered question
Saved for your team
Review
AI features depend on your SalesIQ plan
- 1 Visitor asks a question
- 2 Zia finds the answer
- 3 Team gets summary and details
Feature 7 of 7
AI
Zoho is adding Zia Agents to SalesIQ for smarter, human-like chats. See our Zia AI agents page (depends on your plan).
Works with your tools
Zoho SalesIQ integrations we set up
Data comes in from
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Your website The chat widget and visitor tracking on your pages.
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Your mobile app In-app chat for Android, iOS and React Native apps (Mobilisten).
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Messaging apps WhatsApp, Instagram, Facebook Messenger and Telegram chats.
Zoho SalesIQ
Connected by Infobyd
Data goes out to
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Zoho CRM Chats create or update leads and contacts, and your team sees CRM details during the chat.
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Zoho Desk Support chats become tickets.
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Zoho Analytics Dashboards on chats, visitors and leads.
Anywhere, safely
Zoho SalesIQ mobile app and security
Mobile app
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Chat from your phone Reply to website and app visitors from Android or iOS.
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Live visitor view See visitors as hot, warm or cold, with their history.
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Instant alerts Get notified about new visitors, chats and calls.
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Audio calls Make and take calls with visitors.
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WhatsApp follow-ups Send approved WhatsApp templates to bring leads back.
Security and privacy
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Certified security Zoho holds internationally recognised security certifications, like ISO/IEC 27001.
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Audited controls A SOC 2 audit, and GDPR compliance.
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Your data stays yours You control who sees what with roles and permissions in SalesIQ.
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India data centres Your data can stay in India.
Your road to Zoho
How we set up SalesIQ: 4 steps
As your Zoho SalesIQ partner in India, we follow four simple steps:
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1
Free consultation: We look at your website, traffic and lead flow.
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2
Plan: We decide pages, bot questions, routing and CRM fields.
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3
Setup and testing: We install the widget, build the bot, connect CRM and test every path.
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4
Training and review: We train your chat team and review chat quality after launch.
Good to know
Time depends on scope. We share a clear plan after the free consultation.
Pricing
SalesIQ pricing
Paid to Zoho
Zoho licence
Zoho SalesIQ has a free plan and paid plans; price depends on plan and number of operators. See Zoho's official SalesIQ pricing. For our setup service, click "Get a Quote".
Paid to Infobyd
Our setup and support
Our setup and support work is priced by scope. We send a written quote after the free consultation.
The free trial opens on Zoho's website. When you sign up with this link, your Zoho account is linked to Infobyd as your Zoho partner.
Our work, in our clients' words
Real case studies, client reviews and guides linked to this page.
Case studies
All case studies
Manufacturing · Madhya Pradesh, India
Build Block Company
Challenge: Enquiries, quotes and follow-ups lived in spreadsheets, paper and phone calls.
One sales system with reminders and live pipeline reports.
Read case study Trading · Madhya Pradesh, IndiaUnique The World of Computer
Challenge: Billing, expenses and GST were done by hand in sheets and paper ledgers.
70% less invoice time and 60% faster compliance reports.
Read case study Events and exhibitions · Ontario, CanadaNational Event Management
Challenge: Agents tracked many events, products and custom contracts by hand.
Contracts, payments and CRM records now update on their own.
Read case study
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What our clients say
Copied as written on infobyd.com. See all clients
I highly recommend them to anyone using Zoho
They respond well to the queries and work in a time bound manner.
They are highly responsive, skilled at their jobs and very flexible in order to meet at the client's requirement.
The team clearly understood our requirements, delivered everything on time, and provided excellent support
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FAQ
Frequently asked questions
What is Zoho SalesIQ used for?
Zoho SalesIQ is used for website live chat, chatbots and visitor tracking. It helps you talk to visitors in real time and turn them into leads.
Is Zoho SalesIQ free?
Zoho offers a free SalesIQ plan with basic limits. Most businesses move to a paid plan for more operators, bots and integrations.
How do I connect Zoho SalesIQ to Zoho CRM?
SalesIQ has a built-in Zoho CRM integration. Chats can create leads or contacts and push visitor details automatically. We set up the field mapping and test it for you.
Can Zoho SalesIQ chatbot work on WhatsApp?
Yes. Zoho lists WhatsApp among the channels where Zobot can run, along with Instagram, Messenger and others. Channel setup needs a WhatsApp Business account.
Do I need coding to build a Zobot?
No. Zobot has a no-code, drag-and-drop builder. Developers can add code for advanced bots if needed.
Is Zoho SalesIQ data stored in India?
Zoho runs data centres in India. Accounts on Zoho's India data centre keep their data in India. We check your account's data centre during setup.
Can SalesIQ add chat inside our mobile app?
Yes. SalesIQ has a mobile SDK called Mobilisten. It adds chat inside Android, iOS and React Native apps. Your team answers these chats from the same SalesIQ screen.
Free consultation
Turn website visitors into leads
Stop losing visitors who leave silently. Let us set up live chat and a chatbot that works for you 24x7.
- Free first call with a Zoho consultant
- Clear plan and quote – no hidden surprises
- Zoho Advanced Partner · 1240+ clients served