Unified help desk
Every complaint in one place
Email, web forms, phone calls, social media and chat apps like WhatsApp come into Zoho Desk as tickets. Agents see the full history of each customer.
Zoho Advanced Partner · India
Zoho Service Plus Partner in India – Faster Customer Service and After-Sales Support
Complaints come by phone, email and WhatsApp. Some get lost. Your engineer travels to site for a problem that could be fixed on a video call. Zoho Service Plus fixes both.
Infobyd is a Zoho Service Plus partner in India and a Zoho Advanced Partner, founded in 2016, with 1240+ clients served. We set up Zoho Service Plus — helpdesk tickets, live chat, remote support, AR (camera-based) help and customer surveys — so service teams close issues faster. We work from Indore and Patna for clients across India and abroad.
- 4.3 on Google (74 reviews)
- 4.8 on Zoho Partner Directory
Free trial
15-day free trial
- No free plan
As listed on Zoho's pricing page. Zoho may change plans and limits.
Start free trial
Sign up through Infobyd, your Zoho partner, and get free setup advice.
Why Infobyd
Why choose Infobyd as your Zoho Service Plus partner
-
Zoho Advanced Partner an official Zoho partner.
-
1240+ clients served since 2016, in India and abroad.
-
Since 2012 our CEO has worked with Zoho since 2012.
-
4.3 Google rating from 74 reviews in Indore.
-
Indore and Patna offices, with online support across India and abroad.
-
24x7 support for clients after go-live.
Sound familiar?
Where does customer service break down?
Service breaks down when complaints have no single home. The usual signs:
-
Complaints come from many channels and nobody owns them.
-
Customers call again and again to ask for status.
-
Engineers travel for small problems that a remote session could solve.
-
Managers cannot see how many issues are open or late.
Quick answer
Apps in this bundle · one login
What is Zoho Service Plus?
Zoho Service Plus is Zoho's bundle for service teams, and a good option if you need customer service software in India that does more than tickets.
- It puts helpdesk, live chat, remote support and reports under one login.
- Every complaint becomes a ticket with an owner and a deadline.
Inside the bundle
Which apps are included in Zoho Service Plus?
As per Zoho's Service Plus pages, the bundle has these apps:
Zoho Desk
Helpdesk and ticket management
Zoho SalesIQ
Live chat and chatbots on your website
Zoho Assist
Remote access to a customer's computer, with their permission
Zoho Lens
AR remote help (the engineer sees the site through the customer's phone camera and marks it on
screen)
Zoho Survey
Feedback after a ticket is closed
Zoho Projects
Multi-step service jobs
Zoho Analytics
Service reports and dashboards
Zoho Cliq
Team chat for the service team
What the software does
Key features of Zoho Service Plus
These are the main things the Zoho Service Plus software does. Next, we show what we set up for you.
Ticket rules
The right agent, on time
Tickets go to agents by turn, by load or by skill. SLAs (response-time rules) set deadlines and escalate late tickets. Blueprint guides agents step by step.
Live chat and bots
Answer before a ticket is needed
Zoho SalesIQ adds live chat to your website. Chatbots and Zia's Answer Bot reply to common questions from your help articles.
Remote support
Fix computers from a distance
With the customer's permission, Zoho Assist lets your agent see and control their device. Agents can share files and record the session.
AR help
See the problem through the customer's camera
With Zoho Lens, your expert sees the site on live video and draws marks on the screen to guide the customer.
Feedback and reports
Know how your service is doing
Zoho Survey collects feedback, like CSAT and NPS scores. Dashboards show open tickets, SLA status and customer happiness.
See the full feature list on Zoho's official Service Plus features page.
Built-in AI
AI in Zoho Service Plus (Zia)
Zia is Zoho's AI. In Service Plus, it helps agents answer faster and spot problems early.
Zia features depend on your plan. We check which ones your plan includes before we set them up.
-
Reply help Suggests replies for agents.
-
Sentiment check Flags unhappy customers in tickets.
-
Auto-tagging Adds tags to tickets based on what they say.
-
Answer Bot Answers customer questions from your help articles.
-
Anomaly alerts Warns you when ticket numbers move away from normal.
-
Chat summaries The Zoho Desk mobile app can summarise chats for agents.
Made in India. Made for the world.
Zoho Service Plus for Indian businesses
Service Plus suits Indian service teams whose customers call, chat on WhatsApp or send an SMS more often than they write emails.
-
WhatsApp messages become tickets
Zoho Desk turns customer WhatsApp messages into tickets. Agents can send ticket updates with approved WhatsApp templates. WhatsApp charges by usage.
-
Help articles in many languages
The help centre can hold articles in more than one language and translate them automatically, so customers can read help in the language they prefer.
-
SMS links for remote help and feedback
Zoho Lens can invite a customer to a live video help session by SMS, and Zoho Survey can send feedback forms by SMS.
Compare
Zoho Service Plus vs Zoho Desk vs CRM Plus vs Zoho One
Only Zoho Desk
Enough if you need tickets and email support only.
This page
Zoho Service Plus
Right if you also need chat, remote help, AR support and surveys in one bundle.
Zoho CRM Plus
Right if sales and marketing also need tools. It includes Desk and SalesIQ, but not Assist or Lens.
Zoho One
Covers the whole business, including service, sales, accounts and HR.
Is it for you?
Who is Zoho Service Plus for?
Machine and equipment makers
That need after-sales service management software. See Zoho for manufacturing.
Good fitIT and software companies
With support desks.
Good fit
What we set up
What does a Zoho Service Plus partner set up for you?
Ticket #2051
Inverter not working · Email
Assignment rule
Product = Solar inverter
Region = Bhopal
→ Service team B
RK
Busy
AS
Free
MV
On leave
- 1 Complaint comes in by email
- 2 Rule checks product and region
- 3 Free engineer gets the ticket
Feature 1 of 4
Ticket flow in Zoho Desk
Tickets from email, website form, chat and phone in one inbox; Auto-assignment by product, region or engineer; Response and resolution deadlines (SLAs) with escalation; Status updates to customers by email; WhatsApp through a WhatsApp Business API provider
How do I clean my solar panels?
Website visitor
Here is our 3-step cleaning guide.
Answer Bot
Still showing low output.
Website visitor
Chat passed to an agent. Ticket created.
Zoho Desk
- 1 Visitor asks on your website
- 2 Bot answers from help articles
- 3 Agent joins if needed
Feature 2 of 4
Live chat and self-help
Zoho SalesIQ live chat on your website, with a simple bot for common questions
Zoho Lens · Live session
Camera shared by customer
Expert marks the loose cable
Customer tightens it on site
Session notes saved to ticket
- No travel for small issues
- Works on the customer's phone
- Linked to the Desk ticket
- 1 Customer opens the camera link
- 2 Expert marks the problem on screen
- 3 Issue fixed without a visit
Feature 3 of 4
Remote and field support
Zoho Assist for software and computer issues; Zoho Lens for equipment on site — the customer points the camera, your expert guides them
Open tickets
38
Late (SLA)
4
Happy customers
92%
- 1 Ticket closes, survey goes out
- 2 Scores and ticket data collect
- 3 Manager sees late tickets
Feature 4 of 4
Feedback and reports
A short survey after closing a ticket; Dashboards: open tickets, late tickets, repeat complaints and engineer workload
Works with your tools
Zoho Service Plus integrations
Data comes in from
-
Customer channels Email, web forms, WhatsApp, Facebook, Instagram and Telegram messages become tickets.
-
Phone calls Telephony and PBX systems turn calls into tickets, with recordings.
-
Zoho CRM Customer and deal details show next to each ticket.
-
App reviews Google Play reviews and YouTube comments can reach Zoho Desk.
Zoho Service
Connected by Infobyd
Data goes out to
-
Zoho Projects and Jira Bigger issues go to the project or engineering team.
-
Team chat Zoho Cliq, Slack and Microsoft Teams.
-
Zoho Books and Zoho Inventory Zoho Desk connects with both. We check what your plan supports.
-
Your own systems Through APIs and webhooks.
Anywhere, safely
Zoho Service Plus mobile app and security
Mobile app
-
Reply from anywhere Agents read and answer tickets on the Zoho Desk app.
-
Alerts on the phone Push alerts for new tickets, tickets assigned to you and SLA breaks.
-
Work offline Changes made offline sync when the internet is back.
-
Radar for managers A separate app to watch service numbers.
-
Remote help on phones Zoho Assist supports Android and iOS devices, and Zoho Lens has apps for the expert and the customer.
Security and privacy
-
Certified security Zoho holds internationally recognised security certifications, like ISO/IEC 27001.
-
Audited controls A SOC 2 audit, and GDPR compliance.
-
Your data stays yours You control who sees what with roles and permissions in Zoho Service Plus.
-
India data centres Your data can stay in India.
Your road to Zoho
How we implement Zoho Service Plus
Our Zoho Service Plus implementation runs in six steps:
-
1
Free consultation (30 minutes). We understand your service process and channels.
-
2
Service map. We write down ticket types, teams, SLAs and escalation. You approve it.
-
3
Setup. Desk first, then chat, remote tools, surveys and dashboards.
-
4
Data migration. We bring customer and product data from Excel or your old system.
-
5
Training. Separate short sessions for agents, engineers and managers.
-
6
Go-live and support. We stay with you after launch. Client support is 24x7.
Good to know
How long does it take? Time depends on scope — we share a clear plan after the free consultation.
Pricing
What does Zoho Service Plus cost?
Paid to Zoho
Zoho licence
Licence: paid to Zoho. The price depends on the plan and number of users. See Zoho Service Plus official pricing.
Paid to Infobyd
Our setup and support
Our setup service: depends on your scope. Get a Quote
The free trial opens on Zoho's website. When you sign up with this link, your Zoho account is linked to Infobyd as your Zoho partner.
Our work, in our clients' words
Real case studies, client reviews and guides linked to this page.
Case studies
All case studies
Trading · Madhya Pradesh, India
Unique The World of Computer
Challenge: Billing, expenses and GST were done by hand in sheets and paper ledgers.
70% less invoice time and 60% faster compliance reports.
Read case study Asset management · Karnataka, IndiaCurefit
Challenge: Assets and staff of four entities were managed in Excel sheets.
One Creator app tracks every asset from stock to scrap.
Read case study Software (AI for accounting firms)Docyt
Challenge: Leave, time, reviews and payroll were handled by hand in separate tools.
All HR work in Zoho People, with staff self-service.
Read case study
“
What our clients say
Copied as written on infobyd.com. See all clients
I highly recommend Infobyd to anyone looking for a reliable and skilled Zoho Partner.
They excelled in providing customized solutions, making the entire process seamless and efficient.
They are very quick with their actions and get stuff done in time.
They are very quick with their service and their understanding and knowledge of the task
From our blog
All posts
Zoho One & Workplace
The Zoho Ecosystem Explained: How 45+ Apps Work Together
The Zoho ecosystem explained: how CRM, Books, Desk, Flow and 45+ apps share data so sales, finance and
support work as one. See how to start and what to avoid.
Zoho Creator
Transforming Data into Decisions: The Power of Zoho Creator Dashboards for Modern Business Success
Build Zoho Creator dashboards that turn data into decisions: organise data, design a clear layout,
pick the right widgets and avoid mistakes. Start today.
Zoho One & Workplace
Why Choose Zoho Workplace Over Gmail or Outlook?
Compare Zoho Workplace with Gmail and Outlook for business email, files, chat and meetings. Learn when
switching makes sense and how a Zoho partner can help.
FAQ
Frequently asked questions
Which apps are in Zoho Service Plus?
Zoho Desk, SalesIQ, Assist, Lens, Survey, Projects, Analytics and Cliq, as per Zoho's pages. We confirm the list at the time of purchase.
What is the difference between Zoho Desk and Zoho Service Plus?
Zoho Desk is one helpdesk app. Service Plus is a bundle with Desk plus live chat, remote support, AR help, surveys and analytics.
Can customers raise complaints on WhatsApp?
Yes. We connect WhatsApp through a WhatsApp Business API provider, so messages can become tickets.
Can Zoho Service Plus reduce site visits?
It can. With Zoho Lens, your expert sees the problem through the customer's phone camera and guides them. Some issues will still need a visit.
Is Zoho Service Plus data stored in India?
Zoho runs data centres in India. Accounts on Zoho's India data centre keep their data in India. We check your account's data centre during setup.
Is there a mobile app for service agents?
Yes. The Zoho Desk app lets agents reply to tickets, get alerts for new tickets and SLA breaks, and work offline. Changes sync when the internet is back.
Free consultation
Make every complaint count
Tell us how complaints reach you today. We'll show you how Zoho Service Plus can handle them.
Small line: We use your details only to reply to you.
- Free first call with a Zoho consultant
- Clear plan and quote – no hidden surprises
- Zoho Advanced Partner · 1240+ clients served