Customer view
One full profile for each customer
Deals, emails, chats and support tickets show on one customer record. Zia, Zoho's AI, can add missing details to the record from the web.
Zoho Advanced Partner · India
Zoho CRM Plus Partner in India – Sales, Marketing and Support on One Platform
Sales, marketing and support use different tools. Nobody sees the full customer story. Zoho CRM Plus puts all three teams on one platform.
Infobyd is a Zoho CRM Plus partner in India and a Zoho Advanced Partner, founded in 2016, with 1240+ clients served. Our team holds Zoho CRM and Zoho Marketing Automation certifications. We plan, set up and support Zoho CRM Plus — CRM, live chat, email marketing, helpdesk and reports as one system — from Indore and Patna for clients across India and abroad.
- 4.3 on Google (74 reviews)
- 4.8 on Zoho Partner Directory
Free trial
30-day free trial
- No free plan
As listed on Zoho's pricing page. Zoho may change plans and limits.
Start free trial
Sign up through Infobyd, your Zoho partner, and get free setup advice.
Why Infobyd
Why choose Infobyd as your Zoho CRM Plus partner
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Zoho Advanced Partner and Zoho CRM certified.
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1240+ clients served since 2016, in India and abroad.
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Since 2012 our CEO has worked with Zoho since 2012.
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4.3 Google rating from 74 reviews in Indore.
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Indore and Patna offices, with online support across India and abroad.
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24x7 support for clients after go-live.
Sound familiar?
Why do customer-facing teams lose track of customers?
Teams lose track because each team keeps its own data. The signs are easy to spot:
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Leads come from many places website, IndiaMART, calls, WhatsApp — and some are never followed up.
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Marketing sends emails from a separate tool. Sales does not know who opened what.
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Support tickets live in email. Sales calls a customer who has an open complaint.
Quick answer
Apps in this bundle · one login
What is Zoho CRM Plus?
Zoho CRM Plus is Zoho's bundle for every team that talks to customers, a unified customer experience platform from Zoho.
- It joins Zoho CRM with marketing, live chat, support and analytics apps under one login.
- Each customer record shows deals, emails, chats and tickets together.
Inside the bundle
Which apps are included in Zoho CRM Plus?
Here is the Zoho CRM Plus apps list, as per Zoho's pages:
Sales
Zoho CRM (leads, deals, pipeline), Zoho SalesIQ (live chat and website visitor tracking)
Marketing
Zoho Campaigns (email), Zoho Marketing Automation, Zoho Social (social media), Zoho Survey, Zoho
PageSense (website tracking), Zoho Backstage (events), Zoho Webinar
Support
Zoho Desk (helpdesk and tickets)
Team work
Zoho Projects, Zoho Cliq (team chat)
Reports
Zoho Analytics
Some Zoho pages also list other apps, such as SalesInbox and Brand Studio. The exact list can change, so we confirm it when you buy. Zoho offers CRM Plus in two plans, Starter and Enterprise.
What the software does
Key features of Zoho CRM Plus
These are the main things the Zoho CRM Plus software does. Next, we show what we set up for you.
Omnichannel
Talk to customers on every channel
Phone calls, email, social media and live chat come into one place. Sales, marketing and support can work on the same conversation, with the full history.
Teamwork
Sales, marketing and support work together
Teams use feeds, groups, chat, audio and video calls and screen sharing. Managers can approve requests in one click.
Process automation
One process across teams
Workflows and Blueprint link marketing, sales and service steps. Lead nurturing, follow-ups and service tasks can run automatically.
Unified analytics
One report for all three teams
Marketing, sales and service data come together in dashboards you can change. You can ask for a report in plain words, by voice or text.
One admin panel
Manage the whole suite in one place
Add users, set roles and control access for every app from one panel. Users sign in once for all apps (single sign-on).
See the full feature list on Zoho's official CRM Plus features page.
Built-in AI
AI in Zoho CRM Plus (Zia)
Zia is Zoho's AI. In CRM Plus, it works across your sales, marketing and support data.
Zia features depend on your plan. We check which ones your plan includes before we set them up.
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Best time to contact Suggests when to reach each customer.
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Anomaly alerts Tells you when sales numbers move away from the normal trend.
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Sentiment check Reads emails and tickets and flags unhappy customers.
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Website answers Answers visitor questions on your website from your help articles.
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Upsell ideas Suggests what else a customer may want to buy.
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Reports on request Builds reports and dashboards when you ask in plain words.
Made in India. Made for the world.
Zoho CRM Plus for Indian businesses
CRM Plus lets Indian sales teams reach buyers on the channels they use most, like SMS and WhatsApp.
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SMS campaigns that follow Indian rules
Zoho Campaigns has its own SMS gateway in India. It takes the DLT template ID that Indian rules ask for when you send bulk SMS to Indian numbers.
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Reply to WhatsApp buyers from CRM Plus
When a buyer messages you on WhatsApp, your salesperson can reply from Zoho CRM. Order and payment updates go out as templates approved by Meta.
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WhatsApp in live chat and support
Zoho SalesIQ and Zoho Desk also take WhatsApp messages. WhatsApp charges for messages by usage.
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Outstanding amounts in CRM
Link CRM with Zoho Books, Zoho's GST-ready accounting app, to see sales and pending balances on each account. Zoho Books is a separate app, not part of CRM Plus.
Compare
Zoho CRM Plus vs single apps vs Zoho One
Only Zoho CRM
Right if you mainly need sales tracking. You can add apps later.
This page
Zoho CRM Plus
Right if sales, marketing and support all need tools and must share data. One bundle usually costs less than buying each app on its own (depends on your setup).
Zoho Marketing Plus
Only for marketing teams. It does not include Zoho Desk for support.
Zoho One
Covers the whole business — sales plus accounts, HR, inventory and more. Best if you also want finance and HR on Zoho.
Is it for you?
Who is Zoho CRM Plus for?
Manufacturers and distributors
With dealer enquiries and complaints.
Good fit
What we set up
What does a Zoho CRM Plus partner set up for you?
A good Zoho CRM Plus setup covers three teams:
Website form
SalesIQ chat
IndiaMART
Phone call
ST
Sample Traders
New lead · from website chat
New
- Source
- SalesIQ chat
- City
- Indore
- Product
- PVC pipes
- Owner
- Auto-assigned
- Next step
- Call today
- 1 Lead arrives from any channel
- 2 CRM picks the right salesperson
- 3 Follow-up task is created
Feature 1 of 3
Sales
Lead capture from website forms, SalesIQ chat, IndiaMART and calls; Lead assignment by city, product or team; Deal stages, follow-up tasks and quotation flow in Zoho CRM setup; WhatsApp messages through a WhatsApp Business API provider
Day 0
Welcome email sent to Metro Works
Opened
Day 3
Reminder email with brochure
Clicked
Day 4
Lead handed over to sales
Hot lead
- 1 Enquiry joins a nurture journey
- 2 Emails go out on schedule
- 3 Hot lead goes to sales
Feature 2 of 3
Marketing
Email templates, lists and newsletters in Zoho Campaigns; Simple nurture journeys, for example: enquiry → welcome email → reminder → hand-over to sales
Our order came damaged. Please help.
Email · Metro Works
Ticket #1042 created. Reply due in 4 hours.
Zoho Desk
Sorry about this. A replacement ships today.
Support agent · 35 min
Open ticket shows on the customer record in CRM.
CRM Plus
- 1 Complaint becomes a ticket
- 2 Agent replies within the SLA
- 3 Sales sees the open ticket
Feature 3 of 3
Support
Tickets from email, website and chat in Zoho Desk; Response-time rules (SLAs) and escalation
Works with your tools
Zoho CRM Plus integrations
Data comes in from
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Your website Zoho SalesIQ shows who is on your website and starts live chats. Web forms send leads into Zoho CRM.
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Phone calls Telephony brings calls into CRM and Desk, so each call is saved on the customer record.
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Social media Zoho Social brings in posts and brand mentions from Facebook, Instagram, LinkedIn and X.
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Other lead sources IndiaMART, JustDial or other tools, where an API or connector is available. We connect them.
Zoho CRM
Connected by Infobyd
Data goes out to
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Accounting Zoho Books or QuickBooks, for invoices and payments.
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Team tools Slack, Microsoft 365 and Google Workspace.
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Zoho Sign and Zoho Bookings E-signatures on documents and booked meetings.
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Your own systems Through Zoho's APIs.
Anywhere, safely
Zoho CRM Plus mobile app and security
Mobile app
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An app for each team Zoho CRM, Desk, SalesIQ, Social, Campaigns and Analytics each have a mobile app.
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Work offline in CRM Update data without internet. It syncs later.
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Scan business cards Turn a visiting card into a CRM contact.
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Map view See prospects on a map and plan field visits.
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Dashboards on the phone Check sales numbers and alerts anywhere.
Security and privacy
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Certified security Zoho holds internationally recognised security certifications, like ISO/IEC 27001.
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Audited controls A SOC 2 audit, and GDPR compliance.
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Your data stays yours You control who sees what with roles and permissions in Zoho CRM Plus.
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India data centres Your data can stay in India.
Your road to Zoho
How we implement Zoho CRM Plus
Our Zoho CRM Plus implementation runs in six steps:
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1
Free consultation (30 minutes). We understand your teams and lead sources.
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2
Process map. We write down the sales, marketing and support flow. You approve it.
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3
Setup in stages. CRM first, then SalesIQ and Desk, then marketing apps.
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4
Data migration. We move leads and customers from Excel or old software.
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5
Testing and training. Short sessions for sales, marketing and support users.
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6
Go-live and support. We stay with you after launch. Client support is 24x7.
Good to know
How long does it take? Time depends on scope — we share a clear plan after the free consultation.
Pricing
What does Zoho CRM Plus cost?
Paid to Zoho
Zoho licence
Licence: paid to Zoho. The price depends on the plan and number of users. See Zoho CRM Plus official pricing. We can help you buy it.
Paid to Infobyd
Our setup and support
Our setup service: depends on your scope. Get a Quote
The free trial opens on Zoho's website. When you sign up with this link, your Zoho account is linked to Infobyd as your Zoho partner.
Our work, in our clients' words
Real case studies, client reviews and guides linked to this page.
Case studies
All case studies
Events and exhibitions · Ontario, Canada
National Event Management
Challenge: Agents tracked many events, products and custom contracts by hand.
Contracts, payments and CRM records now update on their own.
Read case study Manufacturing · Madhya Pradesh, IndiaBuild Block Company
Challenge: Enquiries, quotes and follow-ups lived in spreadsheets, paper and phone calls.
One sales system with reminders and live pipeline reports.
Read case study Education publishingMikky Publication Services
Challenge: Lead data sat in many systems and follow-ups were manual.
30% less manual work and 20% more lead conversions.
Read case study
“
What our clients say
Copied as written on infobyd.com. See all clients
Highly recommended for future projects.
Zoho products are highly intuitive and user-friendly.
Infobyd is a valuable partner and they work hard to optimize our use of all Zoho applications.
Team is very responsive and they have implemented CRM solutions very smoothly
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FAQ
Frequently asked questions
Which apps are included in Zoho CRM Plus?
Zoho CRM, SalesIQ, Desk, Campaigns, Marketing Automation, Social, Survey, PageSense, Backstage, Webinar, Projects, Cliq and Analytics, as per Zoho's pages. Zoho updates this list, so we confirm it at the time of purchase.
Is Zoho CRM Plus the same as Zoho CRM?
No. Zoho CRM is one app for sales. Zoho CRM Plus is a bundle that includes Zoho CRM plus marketing, chat, support and analytics apps.
Should I buy Zoho CRM Plus or Zoho One?
Choose CRM Plus if you only need customer-facing apps. Choose Zoho One if you also want accounts, inventory and HR on Zoho.
Can Zoho CRM Plus capture IndiaMART leads?
Yes. We connect IndiaMART so enquiries land in Zoho CRM and go to the right salesperson.
Is Zoho CRM Plus data stored in India?
Zoho runs data centres in India. Accounts on Zoho's India data centre keep their data in India. We check your account's data centre during setup.
Can I manage all CRM Plus apps from one place?
Yes. CRM Plus has one admin panel. You add users, set roles and control access for every app there. Users sign in once for all apps.
Free consultation
One customer view for every team
Tell us how your teams work. We'll show how Zoho CRM Plus connects them.
Small line: We use your details only to reply to you.
- Free first call with a Zoho consultant
- Clear plan and quote – no hidden surprises
- Zoho Advanced Partner · 1240+ clients served